Privacy Policy

Last updated: November 25, 2025

This Privacy Policy explains how PeptidePro Canada (“we”, “us”, “our”) collects, uses, and protects personal
information when you use PeptideProCanada.com (the “Site”) or purchase products from us.
By using the Site, you agree to this Policy and to our Terms & Conditions.

1. Who We Are and Scope

PeptidePro Canada operates an online store supplying research-use-only materials to customers in Canada.
We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable
provincial privacy laws.

This Policy applies to personal information we collect through the Site, by email, and through services linked
to your orders and account.

2. Information We Collect

We collect information that you provide directly and data that is collected automatically when you use the Site.

  • Order and account details:
    name, email address, billing and shipping address, order history, and account login details.
  • Payment information:
    payment method and transaction details. Card data is processed by third-party payment providers;
    we do not store full card numbers.
  • Device and usage data:
    IP address, browser type, device type, referring pages, pages viewed, time on page, and other usage data
    collected through cookies and similar technologies.
  • Communications:
    emails and messages you send to us, your responses to surveys (if any), and your marketing preferences.
  • Checkout and cart data:
    if you begin checkout, we may capture your email address and cart contents to send transactional or
    abandoned-cart reminders.

3. How We Use Information

We use personal information for the following purposes:

  • Order processing: to process payments, fulfill orders, provide invoices, and manage returns or reshipments.
  • Customer support: to respond to questions, troubleshoot issues, and handle service requests.
  • Account management: to create and manage your account, saved details, and preferences.
  • Site operations: to operate, maintain, and improve the Site, including security and performance.
  • Fraud and abuse prevention: to monitor for suspicious activity and protect our business and customers.
  • Communications: to send order confirmations, shipping updates, and service messages. With consent or as allowed by law, to send marketing or abandoned-cart emails (you can opt out).
  • Legal and compliance: to meet record-keeping, tax, and regulatory requirements in Canada.

4. Legal Basis and Consent

We collect and use personal information with your knowledge and consent and for purposes that a reasonable person
would consider appropriate in the circumstances. In practice, that includes:

  • your consent when you create an account, place an order, or sign up for marketing emails; and
  • our legitimate interests in operating a secure Canadian e-commerce site and meeting legal obligations.

You may withdraw consent for non-essential uses (such as marketing emails) at any time, subject to legal or
contractual limits.

5. Sharing and Service Providers

We share personal information with service providers who support our operations. They may only use information
to perform services for us and must handle it appropriately.

  • Payment processors for secure payment handling.
  • Shipping carriers for delivery and tracking of orders.
  • Hosting and infrastructure for the Site and databases.
  • Analytics providers to help us understand site usage in aggregate.
  • Email and marketing tools to send transactional and optional marketing emails.

We may also disclose information if required by law, court order, or lawful request from a government authority,
or to protect our rights, property, or safety. We do not sell personal information.

6. Cookies and Analytics

We use cookies and similar technologies to keep your cart, remember preferences, improve performance,
and understand how visitors use the Site.

  • Essential cookies: needed for core features such as cart, checkout, and account login.
  • Functional and analytics cookies: used to see which pages are visited and how the Site performs.

You can control cookies through your browser settings. Blocking some cookies may affect how the Site works.

7. Retention

We keep personal information only as long as needed to provide the Site and services, meet legal and tax
requirements, resolve disputes, and enforce our agreements. Retention periods vary by record type and legal rules.

8. Security

We use reasonable physical, technical, and administrative safeguards that are proportionate to the sensitivity of
the information we handle. No method of storage or transmission is completely secure.

If you believe your account, order information, or email communications with us may be compromised,
contact us right away at support@peptideprocanada.com.

9. Your Choices and Rights

Under PIPEDA and similar laws, you have rights over your personal information, subject to legal limits.

  • Access: you can request a copy of the personal information we hold about you.
  • Correction: you can ask us to correct inaccurate or incomplete information.
  • Deletion or restriction: you can ask us to delete or limit use of information where we no longer need it, subject to legal record-keeping duties.
  • Marketing opt-out: you can unsubscribe from marketing emails at any time using the link in those emails or by contacting us.
  • Cookies: you can manage cookies in your browser settings.

To make a privacy request, contact us using the details in Section 13. We may need to verify your identity before
responding.

10. Children and Age Restrictions

The Site is intended for adults. We restrict purchases to individuals 21 years of age or older.
We do not knowingly collect personal information from individuals under 21.

If you believe a minor has provided personal information, contact us and we will delete it where required by law.

11. International Transfers

We sell and ship within Canada only. Some of our service providers may process personal information outside your
province or outside Canada (for example, in the United States or the EU).

When information is processed in another country, it may be subject to the laws of that jurisdiction
and accessible to courts, law enforcement, and national authorities there.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new
“Last updated” date. Your continued use of the Site after any changes means you accept the revised Policy.

13. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact:

Email: support@peptideprocanada.com

Mail:
200 Manitoba St, Suite 150, Unit 3
Bracebridge, ON P1L 2E2
Canada