Terms & Conditions
These Terms & Conditions govern access to PeptideProCanada.com and the purchase of products offered through the Site.
Please Review Before Using the Site
By accessing or using PeptideProCanada.com (the “Site”), you agree to these Terms & Conditions. If you do not agree, do not use the Site or place an order.
These Terms apply together with the policies linked below.
Eligibility & Research Use Only
Products sold on this Site are supplied solely for non-clinical laboratory research, analytical reference and assay development by qualified facilities and trained personnel.
- Not for human or animal consumption.
- Not for clinical, therapeutic or diagnostic use.
- Products must not be represented as intended to diagnose, treat, mitigate or prevent any disease or condition.
- Products must not be used in cosmetics, foods, supplements or consumer products.
- We sell and ship within Canada only.
- You must be 21 years of age or older to place an order.
By using the Site or placing an order, you confirm that you meet the age requirement and will use products only within the scope above, in compliance with applicable requirements and your institution’s rules.
Orders, Payment & Shipping
- All orders are subject to review and acceptance.
- We may cancel or refuse any order, including for incorrect information, stock limits, payment issues or policy conflicts.
- Orders ship after payment clears.
- Prices are shown in CAD and may change. Availability may change without notice.
- Carrier delivery timelines are estimates and are not guaranteed.
For carrier, processing, tracking and delivery details, review our Shipping & Returns Policy.
Product Information & COAs
- Product pages may include a Certificate of Analysis where available.
- COAs are provided for non-clinical research reference only and do not imply authorization for any human or animal use.
- We may update product information, labels, images or packaging details without notice.
Limitation of Liability
To the maximum extent permitted by law:
- Products and access to the Site are provided on an “as is” and “as available” basis.
- We disclaim warranties and conditions of any kind, express or implied, including merchantability and fitness for a particular purpose.
- Our total liability for any claim related to a specific order will not exceed the amount you paid for that order.
Accuracy of Information
We aim to provide accurate information, but we do not guarantee that all Site content is error-free, complete or current.
If we identify a clear error, including a pricing or availability error, we may correct it and cancel affected orders. If that happens, we will contact affected customers with available options.
Returns & Refunds
Due to product integrity controls, we do not accept change-of-mind returns or exchanges.
Issues We May Review
- Items received damaged.
- Incorrect items shipped.
- Incomplete orders.
Required Information
- Contact us within 48 hours of delivery.
- Provide your order number.
- Provide clear photographs of the shipping package and contents.
Each issue is reviewed individually. For complete conditions, see our Refund Policy.
Compliance & Prohibited Uses
You Are Responsible For
- Confirming that purchase, possession, transport, storage and use comply with applicable requirements in your jurisdiction and your institution’s rules.
- Obtaining any approvals, authorizations or permissions required for your work.
You May Not
- Use products in humans or animals, or for any clinical, therapeutic or diagnostic purpose.
- Repackage, relabel, market or resell products for consumer, clinical, medical or veterinary purposes.
- Represent products as authorized, approved, licensed or endorsed by any regulator.
Privacy
By using the Site, you consent to the collection and use of personal information as described in our Privacy Policy.
Indemnification
You agree to indemnify and hold harmless PeptidePro Canada, its owners and affiliates from claims, damages, losses or expenses, including legal fees, arising from:
- Your purchase or use of products outside the scope described on this Site.
- Your violation of these Terms.
- Your failure to follow applicable requirements or institutional rules.
No Clinical Advice
Information on this Site is provided for non-clinical research context only. PeptidePro Canada does not provide instructions for use in humans or animals.
Force Majeure
We are not liable for delays or failures to perform caused by events outside our reasonable control, including:
- Severe weather or natural events.
- Carrier or logistics disruptions.
- Government actions or regulatory changes.
- Supply-chain interruptions.
- Power, network or platform outages.
Governing Law
These Terms are governed by the laws of the Province of Ontario, Canada, and applicable federal laws. Any disputes will be handled in the courts of Ontario.
Changes to Terms
We may update these Terms at any time.
- The latest version will appear on this page with an updated “Last updated” date.
- Continued use of the Site after changes are posted means you accept the revised Terms.
Questions About These Terms?
For questions about these Terms & Conditions, contact our support team by email.