Refund Policy
This policy explains how PeptideProCanada.com handles damaged, incorrect, incomplete, undeliverable and disputed orders shipped within Canada.
How Order Issues Are Reviewed
This Refund Policy explains how PeptideProCanada.com handles replacements, credits and refunds for orders shipped within Canada.
This policy applies together with our Terms & Conditions and Shipping & Returns Policy.
All Sales Final
Due to product integrity controls, all sales are final except where required by law.
We do not offer refunds or returns for:
- Change of mind.
- Incorrect information entered at checkout, including address errors.
- Orders refused, unclaimed or returned by a carrier due to delivery restrictions outside our control.
- Requests based on intended use, internal project expectations or third-party interpretations.
Products sold on this Site are supplied solely for non-clinical laboratory research, analytical reference and assay development by qualified facilities and trained personnel. Not for human or animal consumption. Not for clinical, therapeutic or diagnostic use.
Consumer-rights notice: Nothing in this policy limits rights you may have under applicable consumer-protection law.
Damaged, Incorrect or Incomplete Orders
If your order arrives damaged, incomplete or with incorrect items, contact us within 48 hours of delivery so we can review the issue.
Contact Support
Email our support team within the required 48-hour reporting window.
Order Number
Include the order number associated with the reported issue.
Clear Photographs
Attach clear photographs of the shipping package, label and contents.
Issue Description
Identify whether the order was damaged, incomplete or incorrect.
We review each case individually. Where appropriate, we may offer a replacement shipment or store credit. Refunds are considered only in limited situations, at our discretion, and where permitted by law.
Send the complete issue report to support@peptideprocanada.com.
Lost, Delivered or Undeliverable Shipments
Carrier timelines, tracking procedures and reshipment rules are maintained on our Shipping & Returns page.
Delivered Scans
We are not responsible for orders shown as delivered in carrier tracking but that cannot be located after delivery.
Address Errors
Customers are responsible for providing complete and accurate shipping information during checkout.
Returned Parcels
If a parcel is returned because of an invalid address, refusal or non-collection, reshipment may be available at the customer’s expense.
If tracking shows no updates for an extended period, contact us with your order number and tracking number. We may assist with carrier follow-up based on the carrier’s process.
No Refunds Based on Intended Use
Products are supplied for non-clinical laboratory research use only. We do not provide refunds based on:
- Your intended application.
- Method selection or laboratory conditions.
- Third-party opinions, comparisons or interpretations.
Chargebacks & Disputes
If there is a problem with your order, contact us first so we can review it.
If a chargeback is filed, we may pause resolution steps while we respond through the payment provider’s process. Repeated disputes may affect future ordering.
Questions or Order Assistance
For questions about this Refund Policy or assistance with an order, contact our support team.
For carrier timelines, tracking procedures and reshipment rules, also review our Shipping & Returns page.