Canadian Customer Support
Contact PeptidePro Canada
Contact our support team for assistance with existing orders, shipping, billing, product documentation, certificates of analysis, or batch information.
Customer Support
Email Support
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Weekends and statutory holidays: Closed
Typical response time: Within 1–2 business days
For faster assistance, include your order number in the subject line and send only one support request per issue. Duplicate emails may delay review.
Our Location
Ontario, Canada
Orders are shipped from our Ontario facility to Canadian addresses only.
We do not operate a public storefront and do not offer in-person shopping or order pickup.
Before Contacting Support
Include the following information so our team can review your request without unnecessary delays:
1
Your order number
Include it in the email subject line whenever your request relates to an order.
2
A brief description
Clearly explain the issue, question, or documentation you are requesting.
3
Clear photographs
Attach photos of the shipping box, label, product, and damage when applicable.