Privacy Policy
This policy explains how PeptidePro Canada collects, uses, shares, retains and protects personal information when you use PeptideProCanada.com or place an order.
How This Policy Applies
This Privacy Policy explains how PeptidePro Canada (“we”, “us”, “our”) collects, uses and shares personal information when you use PeptideProCanada.com (the “Site”) or place an order.
This Privacy Policy applies together with our Terms & Conditions.
Scope & Privacy Laws
We operate an online store that sells and ships within Canada only.
We are subject to Canadian privacy laws, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial private-sector privacy laws.
Information We Collect
We collect information you provide and information collected automatically when you use the Site.
Order & Account Details
Name, email address, billing and shipping address, order details and account-login details.
Payment Details
Payment method and transaction status or details. Payment processing is handled by third-party providers. We do not store full card numbers.
Device & Usage Data
IP address, browser type, device type, pages viewed, referring pages and basic usage data collected through cookies and similar tools.
Communications
Emails and messages sent to us, along with communication preferences such as marketing opt-in or opt-out choices.
Checkout Session Details
If you begin checkout, we may collect the contact and cart information needed to support that checkout session.
How We Use Information
We use personal information for the following purposes:
Order processing: Process payments, fulfill orders, provide invoices and handle reshipments or order issues.
Customer support: Respond to questions and handle service requests.
Account management: Create and manage accounts and saved preferences.
Site operations and security: Run, protect and improve the Site, including fraud prevention and abuse monitoring.
Communications: Send order confirmations, shipping updates and service messages.
Optional marketing: Where permitted by law and based on customer choices, send marketing messages.
Legal and records: Meet legal, tax and record-keeping obligations.
Consent & Your Choices
We collect, use and share personal information for purposes a reasonable person would consider appropriate in the circumstances, and with consent where required.
Marketing Emails
You can unsubscribe using the link included in marketing emails or by contacting us.
Cookie Controls
You can control cookies through your browser settings, subject to the functionality limitations described below.
Withdrawal of Consent
Withdrawing consent may limit our ability to provide certain services, including order updates by email.
Sharing & Service Providers
We share personal information with service providers that help operate the Site and fulfill orders. Service providers may only use personal information to perform services on our behalf.
Payment Processors
Payment and transaction processing.
Shipping Carriers
Delivery and tracking services.
Hosting
Site, database and infrastructure services.
Analytics
Traffic and performance measurement.
Email Tools
Transactional and selected marketing emails.
We may also disclose information when required by law, in response to lawful requests, or to protect the rights, safety and security of our business and customers.
We do not sell personal information.
Cross-Border Processing
Some service providers may process personal information outside your province or outside Canada. When information is processed in another country, it may be subject to the laws of that jurisdiction.
Cookies & Analytics
We use cookies and similar tools to support core Site functions, keep carts active, remember preferences and understand how the Site performs.
You can manage cookies through your browser settings. Blocking some cookies may affect Site functionality.
Retention
We keep personal information only for as long as needed for the purposes described in this Policy, including order support, legal compliance, tax and record-keeping, dispute handling and security.
Retention periods vary by record type.
Security & Breach Response
We use physical, technical and administrative safeguards that match the sensitivity of the information we handle. No method of transmission or storage is fully secure.
If we become aware of a breach involving personal information, we will take the steps required by applicable law, which may include notifying affected individuals and regulators when required.
If you believe account or order information may be compromised, email support@peptideprocanada.com.
Access & Correction
You may request access to personal information we hold about you and request corrections where needed, subject to legal limits.
We may need to verify your identity before responding.
Adults Only
The Site is intended for adults. Purchases are restricted to individuals 21 years of age or older.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will be posted on this page with an updated “Last updated” date.
Continued use of the Site after changes are posted means you accept the revised Policy.
Questions or Privacy Requests
If you have questions about this Privacy Policy or want to make an access or correction request, contact us by email.
Email: support@peptideprocanada.com
Mailing Address
PeptidePro Canada200 Manitoba St, Suite 150, Unit 3
Bracebridge, ON P1L 2E2
Canada