Privacy Policy
This Privacy Policy explains how PeptidePro Canada (“we”, “us”, “our”) collects, uses, and shares personal information when you use PeptideProCanada.com (the “Site”) or place an order.
This Privacy Policy applies together with our Terms & Conditions.
1. Scope and privacy laws
We operate an online store that sells and ships within Canada only.
We are subject to Canadian privacy laws, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial private-sector privacy laws.
2. Information we collect
We collect information you provide and information collected automatically when you use the Site.
- Order and account details: name, email address, billing and shipping address, order details, and account login details.
- Payment details: payment method and transaction status/details. Payment processing is handled by third-party payment providers. We do not store full card numbers.
- Device and usage data: IP address, browser type, device type, pages viewed, referring pages, and basic usage data collected through cookies and similar tools.
- Communications: emails and messages you send to us and your preferences (for example, marketing opt-in/opt-out).
- Checkout session details: if you start checkout, we may collect contact and cart details needed to support that session.
3. How we use information
We use personal information for the following purposes:
- Order processing: to process payments, fulfill orders, provide invoices, and handle reshipments or order issues.
- Customer support: to respond to questions and handle service requests.
- Account management: to create and manage your account and saved preferences.
- Site operations and security: to run, protect, and improve the Site, including fraud prevention and abuse monitoring.
- Communications: to send order confirmations, shipping updates, and service messages.
- Optional marketing: where permitted by law and based on your choices, to send marketing messages. You can opt out at any time.
- Legal and records: to meet legal, tax, and record-keeping obligations.
4. Consent and your choices
We collect, use, and share personal information for purposes a reasonable person would consider appropriate in the circumstances, and with consent where required.
- You can unsubscribe from marketing emails using the link in those emails or by contacting us.
- You can control cookies through your browser settings (see Section 7).
- Withdrawing consent may limit our ability to provide certain services (for example, order updates by email).
5. Sharing and service providers
We share personal information with service providers that help us run the Site and fulfill orders. Service providers may only use personal information to perform services on our behalf.
- Payment processors (to process payments).
- Shipping carriers (to deliver orders and provide tracking).
- Hosting and infrastructure (to host the Site and databases).
- Analytics providers (to understand site traffic and performance in aggregate).
- Email tools (to send transactional emails and, if selected, marketing emails).
We may also disclose information if required by law or in response to lawful requests, or to protect the rights, safety, and security of our business and customers.
We do not sell personal information.
6. Cross-border processing
Some service providers may process personal information outside your province or outside Canada.
When information is processed in another country, it may be subject to the laws of that jurisdiction.
7. Cookies and analytics
We use cookies and similar tools to support core Site functions, keep your cart active, remember preferences, and understand how the Site performs.
- Essential cookies: required for core features such as cart, checkout, and account login.
- Analytics cookies: used to measure traffic and improve performance.
You can manage cookies in your browser settings. Blocking some cookies may affect Site functionality.
8. Retention
We keep personal information only for as long as needed for the purposes described in this Policy, including order support, legal compliance, tax/record-keeping, dispute handling, and security.
Retention periods vary by record type.
9. Security and breach response
We use physical, technical, and administrative safeguards that match the sensitivity of the information we handle.
No method of transmission or storage is fully secure.
If we become aware of a breach involving personal information, we will take steps required by applicable law, which may include notifying affected individuals and regulators when required.
If you believe your account or order information may be compromised, contact us at
support@peptideprocanada.com.
10. Access and correction
You may request access to personal information we hold about you and request corrections where needed, subject to legal limits.
To make a request, contact us using the details in Section 13. We may need to verify your identity before responding.
11. Age
The Site is intended for adults. Purchases are restricted to individuals 21 years of age or older.
12. Changes to this Policy
We may update this Privacy Policy from time to time. The current version will be posted on this page with an updated “Last updated” date.
Continued use of the Site after changes are posted means you accept the revised Policy.
13. Contact us
If you have questions about this Privacy Policy or want to make a privacy request, contact:
Email: support@peptideprocanada.com
Mail:
200 Manitoba St, Suite 150, Unit 3
Bracebridge, ON P1L 2E2
Canada