Policies & Support

Contact customer support with complete and accurate information in your first message to reduce delays and unnecessary back-and-forth. The details required depend on whether your question concerns shipping, payment, damaged packaging, a missing item, or product documentation. This guide explains what to provide so the support team can locate your order, understand the issue, and…

Interac e-Transfer orders provide a convenient way for Canadian customers to pay directly through their financial institution. When you select Interac e-Transfer during checkout, you receive a 5% discount and an Interac Request Money notification after placing your order. This guide explains the complete payment process, how long requests normally take, what to do if…

Damaged package or missing item? Keep the original packaging, take clear photographs, review the carrier’s tracking information, and contact support promptly. Providing complete information in your first message helps the issue get reviewed efficiently. This guide explains the four essential steps to follow when an order arrives damaged, appears incomplete, or cannot be located after…