How to Contact Support Faster (What to Include in Your Message)
If you order from a research peptides Canada store and need help, the fastest way to get a fix is to send the right details in your first message. Most delays come from missing basics like order number, tracking, or photos.
This is general information, not legal advice.
Quick answer
- Include your order number and tracking number in the first message.
- If it’s shipping-related, paste the latest tracking message and last scan date.
- If it’s damage/missing item, attach clear photos before you discard packaging.
The “fast support” template (copy/paste)
Use this format:
- Order #:
- Tracking #:
- Issue type: delayed / delivered-not-received / damaged / missing item / payment question
- Last tracking update: (copy/paste the exact message)
- Last scan date/time:
- Shipping address: (as entered at checkout)
- Photos: (if damaged/missing item)
What to include by issue type
1) Package delayed
- Order #
- Tracking #
- Last tracking message + last scan date
- Confirm the shipping address as entered at checkout
2) Delivered but not received
- Order #
- Tracking #
- Delivery address as entered at checkout
- Any notes: concierge/mailroom, community mailbox, safe-drop location
3) Damaged package
- Order #
- Tracking #
- Photos: outer package (all sides), label close-up, inner packaging, all items laid out, close-ups of damage
- Keep packaging until resolved
4) Missing item
- Order #
- Photo of everything received laid out clearly
- Photo of the shipping label
- List the missing item(s) clearly
5) Interac e-Transfer payment question
- Order #
- Email/phone used at checkout
- Time you placed the order
- Confirm if you checked spam/junk for the Interac request
What slows support down
- No order number.
- “It’s delayed” with no tracking info.
- Blurry label photos or no photos at all for damage claims.
- Multiple messages with changing details.
FAQ
Why do you need the shipping address again?
Because many issues come from address formatting or postal code errors. Confirming the exact checkout entry prevents guesswork.
Why do you need photos of the box?
Carrier claims and investigations depend on packaging evidence and label details.
How fast will support reply?
Response times vary by volume, but messages with complete details get resolved faster because there’s less back-and-forth.
Safe call to action
Send your message using the template above and include your order number, tracking info, and photos (if applicable). You’ll get help faster.
